Safari Sales Consultant at Shugulika Africa Limi

Job Description

Our client is looking for a Sales Consultant who will be responsible for creating custom itineraries for our clients and ensures that the tour file is maintained and updated throughout the customer journey lifecycle.

Responsibilities;

Handle all leads from clients (including individuals, agents, and corporates) with the correct costing and within the appropriate turnaround period specific to Takims Holidays.
Be proactive with leads by recommending services, activities, upselling, alternatives and any additional information on itineraries, suitable to the specific client.
Maintain the tour file from beginning to completion, including communicating with hotels, airlines and other suppliers.
Liaise with inter-company teams such as accounting, operations and air-travel to coordinate the tour file logistics.
Maintain good relationships with all our suppliers via phone and email conversations.
Report any challenges to the Head of Department, including any issues on the quality of services from third party suppliers.
Must be familiar with all existing products and services offered by Takims Holidays and in addition take a proactive role in learning about any new ones.
Maintain a professional demeanor and represent our brand positively always.
Ability to work under pressure and make changes to itineraries at the last minute to accommodate our clients’ needs.

Requirements

Previous experience in tour consulting / sales encouraged but not required.
General knowledge of Tanzanian geography and national parks.
Ability to take initiative on new challenges.
Desire and willingness to learn about both the tourism industry and Takims Holidays.
Fluent in English in both speaking and writing.
Conversational Kiswahili.
Good organizational skills such as time management, and prioritizing tasks.
Good attention to detail.
Computer literate with Microsoft Word, Excel, and Outlook / Office 365.
Can work in a team and have good interpersonal skills.
Minimum 3 years office experience.