Parts Sales Support Representative at Sandvik
Sandvik
Mwanza
Sandvik is a global high-tech engineering group
Job Description
KEY AREAS
GENERAL
Know and understand the customers equipment and fleet requirements
Develop and pursue My Sandvik opportunities
Develop and pursue sales opportunities for Aftermarket products and service
Develop customer call plans to maximise customer visits
Partner with customers to provide solutions with respect to aftermarket parts, service and consumables
Monitor parts usage patterns
Maintain an up to date knowledge of the local market and competitor conditions.
OPERATION ACTIVITIES
Sell parts and service in a territory;
Assess customers potential for parts and services;
Develop and own a sales and service plan for designated accounts or territory i.e. accountable for sales revenue;
Assess technical issues with all Sandvik products and prepare / submit quotations for small to medium expenditure for account manager
Assist with site communication of bulletins and alerts for all Sandvik’s products;
Forecasting and Budgeting;
Monitor parts usage patterns and liaise with inventory controllers;
Responsible for achieving target DSO for their customers.
Parts Sales Support Representative-PSSR Job Vacancy at Sandvik
EFFECTIVE CUSTOMER RELATIONS
Be part of an account team and customer interactions
Develop customer relationships that ensure customers to remain loyal to Sandvik’s brand
Liaise between customers and Sandvik to ensure all warranty claims are settled in a timely fashion and are fast tracked as much as possible
Customer visits and partnering with customers to provide solutions with respect to after-market parts, service and tools and consumables.
KPIs
Order intake vs budget/forecast
Total Invoice Issued by Nominated Business Types Mix (Actual vs. targe)
Total Invoice growth accounts managed
Revenue per machine
Operations cost as % of revenue
Order fill rate
Inventory performance
Revenue vs budget/forecast
Revenue per machine
DSO (Debtor Days Outstanding)
Customer Survey
NPS (Net Promoter Score) – per account
EDUCATION
Degree in Business Management/Engineering or equivalent professional experience
EXPERIENCE
Experience in earth moving parts environment (5 years)
Experience in Sales and Marketing (5 years)
English proficiency
Experience in mining applications (Specifically mechanized mining) (5 years)
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